Frequently Asked Questions

Thank you for trusting your medical care to DuPage Ophthalmology. It is our goal to provide excellent care to each patient in a timely manner. We understand that a situation may arise which requires cancelling your appointment. We request that you contact our office at least 24 hours before your appointment in this event. Notification of your cancellation allows us to better utilize appointments for other patients in need of prompt medical care. No-shows and late cancellations delay the delivery of healthcare to other patients. We appreciate your consideration for other patients. 

Descriptions: 

“No Show” shall mean any patient who fails to arrive for their scheduled appointment. “Same Day Cancellation” shall mean any patient who cancels an appointment less than 24 hours before their scheduled appointment. 

Policy:

Effective January 1, 2023, the DuPage Ophthalmology “No Show and Cancellation Policy” is posted on our patient portal and website. Those who incur a cumulative total of three (3) “no shows” and/or “same day cancellations” within a 3-month period are subject to this policy. In order to make future appointments, the patient is required to place a credit card on file and will be charged $50 for every future “no show” and/or “same day cancellation” appointment.

You will receive a text, email, or phone call with reminders for your appointment.  For patients that do not have a cell phone or email, we will make manual phone calls. 

To cancel or reschedule your appointment, please call our office at 630-495-2220 at least 24 hours before your appointment time. 

You can also log in to your patient portal to send us a message or respond to our appointment reminders by clicking the "cancel/reschedule" link.  

Please refer to our no-show cancellation policy. 

After you schedule your appointment, you will receive a text and/or email with directions to register for your patient portal account. You can access our portal through the MyPatientVisit app or any internet browser at https://www.mypatientvisit.com/ 

To reset your portal password, please call our office at 630-495-2220 to receive the Practice ID and your Security Code.

If you are unable to complete your registration paperwork online, please bring a photo ID, all insurance cards to be used for your visit, a list of your current medications and allergies, and the eyeglasses that you are currently wearing. 

Yes, please bring your current eyeglasses (and a copy of your most recent eyeglass prescription if you have it).  Prescriptions expire 1 year after the original refraction date. 

For most appointments, you will be in the office for one hour. Complex visits may take longer.